Alternative to Answer for WB sellers - without copying someone else's interface
AI replies to customer reviews for you: connect your store, set tone and signature — the service drafts replies and publishes them to your Wildberries account.
Try for free How is it different from Answer?Works in new account app.mobz.io · WB API token · without copying someone else’s UI
“The size runs small, but the quality is excellent. Thanks for the fast delivery!”
“The fabric is nice, the color is as in the photo. I recommend."
Buyers expect a reply, while the seller answers manually from a phone between shipments. Delays hurt store rating and trust.
With a growing assortment, the queue swells - the negativity without an answer is visible to everyone.
Copy-paste “Thank you for your purchase” looks cold and does not address a specific complaint.
Automation should be able to use safe words, brand tone, and manual approval of controversial cases.
You connect the store via the Wildberries API, load reviews, and enable auto-reply or semi-auto with review before publishing.
Three steps from the API token to the response in the product card.
Add a store in the “Auto-response to reviews” section and specify the Wildberries API token.
Tone, signature, safe words, date “reply from...”, auto or manual confirmation.
The service collects reviews, prepares text and publishes the response in WB according to your rules.
Examples of AI responses
For each rating — a customer review, a good reply, and a bad example you should not send. Mobzio AI also adjusts tone to the rating.
From review to response
From 5★ to 1★
What to write and how not to write
«Excellent product, super quality, fast delivery. Thanks to the seller!»
Thank you for your warm feedback and high rating. We are very glad that you liked the product and delivery. We will be glad to see you again.
Thanks for your rating.
«The sneakers are comfortable, but the box arrived wrinkled. Overall ok.»
Thank you for your review and feedback. We're glad the sneakers suit you. A note regarding packaging has already been sent to the warehouse in order to improve shipping in future orders.
Thank you for your feedback. As for the box, it’s a pity that it’s like this.
«The product is ordinary, nothing special. You can use it.»
Thank you for sharing your opinion. It is important for us to know what can be improved. If you can tell me what was missing in the product, we will take this into account in the next deliveries.
I'm sorry you weren't impressed with the product.
«The order arrived late and the color is different from the photo. Disappointed.»
We are very sorry that your order did not meet your expectations. Thanks for reporting the problem. We will check the card by color and clarify the delivery information. If you want, we will help you quickly arrange a return or exchange.
These are questions for the marketplace, we are not to blame.
«Terrible quality, product broke on the first day. I will never buy again.»
We're sorry you had this experience. This is not the level of quality we expect. Please write to the order chat and we will help you resolve the issue with a return or replacement as a priority.
You probably used the product incorrectly.
Connect the store - AI will respond based on your tone and signature.
Many sellers compare auto-reply tools and search for “otveto”, “otveto analogue”, “otveto wb alternative”. Mobzio is an independent WB review auto-reply service powered by Mobzio AI.
We do not copy another brand’s design or content. This page helps people find Mobzio when they look for WB review auto-replies and compare tools like Otveto.
“Otveto” and similar marks may be third-party trademarks. Mobzio is not affiliated with Otveto rights holders and does not pose as their service. The comparison is informational, to orient you in the “marketplace review auto-replies” category.
One-time pack purchase. Tokens last 12 months. One balance for all AI tools on the account.
Vs hiring a review manager and night shifts: the bot covers the flow 24/7, templates save tokens (0.25).*
After signup open AI → Billing in the new cabinet.
Mobzio is an independent service for auto-responses to Wildberries reviews. If you are looking for "answer" or "similar to answer", this page describes our alternative. Mobzio is not affiliated with the Reply brand.
Through the Wildberries API, the service receives reviews, generates a response using AI based on your settings, and publishes it immediately or after confirmation.
Yes. There is a block of examples on the page: for each rating - a customer review, a good answer and an example of a bad one. In the office, the AI writes in your tone and signature. "Sample answers"
Регистрация в кабинете app.mobz.io без обязательной привязки карты на лендинге. ИИ‑ответ = 1 токен, шаблон = 0,25. Пакеты V2 — в блоке «Пакеты токенов».
Landing page about WB. There may be other sites in the auto-response product - the current list is in the Mobzio AI account.
Traffic analytics counts clicks and orders from ads. Auto-replies cover communication with buyers in reviews. Both tools help WB sellers and sit side by side in the Mobzio ecosystem.
Disclaimer: the word “Otveto” on this page is used for comparison and category search (“analogue / alternative”). It is not an offer of Otveto rights holder’s goods or services.