Wildberries · chat with the buyer
While you are sleeping, the bot has already answered: “Where is my order?”
Typical messages in WB chat - delivery, returns, late-night questions - close themselves. The difficult stuff goes to the manager. You don't spend all day texting.
Connect a chatbot View examples“When will it arrive”, “how to return”, “is there a size” come in batches. At night the buyer waits for an answer, and in the morning you clear out the queue instead of deliveries and advertising.
You type the same answer about delivery by hand over and over again.
A message at 2 a.m. without a response is an extra negative, even if the product is in order.
Therefore, there is a mode with verification: first look at the text, then send it.
Not a list of settings - live chats. This is how the bot responds to Wildberries customers.
Such messages often come in the evenings and on weekends. The bot answers immediately - you don’t need to open your phone.
The same question dozens of times a week. A ready-made answer saves minutes on each dialogue.
The bot does not “close” controversial cases on its own: it immediately calls the person. You see a dialogue in the “Need a manager” list.
The buyer does not remain in silence until the morning. In the morning, the team sees only what the person really requires.
You write answers to typical store questions once. The bot substitutes them himself - without a neural network, 0.25 tokens per auto-response.
The script can be linked to a specific Wildberries article (nmID). The bot responds this way only in chats about this product—the rule does not apply to other cards.
The bot doesn't make up conditions. This dialogue goes to the manager (possibly with a notification in Telegram).
Seller counts money and time - that's how the payment works.
If there are 20 standard messages a day, 3 minutes each by hand, that’s already an hour. The bot closes them in seconds.
The answer from your prepared text: delivery, returns, frequently asked questions from the store - a quarter of a token.
When you need a response from a neural network for a specific message. The package of tokens is general for AI services of the account, the period is 12 months.
Current packages and prices are available in your account when connecting to AI. Template — 0.25 tokens, neural network — 1.
“Chatbots” section in the new account.
You need access to chat with the buyer - as when working with reviews.
Delivery, return, overnight - and, if necessary, a response only for the selected article (nmID).
Messages will arrive and the bot will begin preparing responses according to the rules.
First with a check - then automatically on standard topics.
The bot writes a draft. You read and click “Submit” or “Reject.” So they calmly launch the store in the first week.
When the wording is satisfactory, shipping and returns can be released without a manual click. Marriage and strange issues still leave the person.
Replying to reviews in the product card is another tool: automatic responses to WB reviews. More details about the chatbot - blog article.
Connect the store, enable delivery and returns with verification - and see how many messages will go away without you.
Start in your office